Selected work across UX research, business analysis, product development, and technical writing.
UX research
How to Avoid Subjectivity in UX Research — an interactive exploration of researcher choices, participant experience, and evidence.
A journalistic approach to the User Experience of selling beer — a research story about investigating an ordering and delivery problem.
Case studies and business analysis
Easier Said Than Done — the publishing lifecycle, its operating model, and the decisions behind it.
Translation Is Not Localization — a usability research case about Albanian localization of Windows.
Car rental booking and fleet management — a custom application for Eurocar.
Internal-to-public database and service conversion — a public-service modernization case.
Technical writing
Requirements, research reports, user guides, and product documentation.