My Usability research method

Even though every project has its own life and particular needs, the following is a roadmap has always come through for me, in every project, on IT or any other field. This is e simplified list. Every item is sub-divided in refined basic tasks that, in their totality, bring the map of the project into focus. Every list item is also a chapter in the documentation process.


  • Identify shareholders
  • Find allies and foes
  • Identify requirements & constraints

  • Shareholder pre-interviews
  • Identify data sources
  • Familiarize with the subject
  • Shareholders’ interviews


  • Design review
  • Competitive analysis
  • Task analysis
  • Persona building
  • Journey mapping
  • Prototype evaluation
  • Testing & feedback
  • Establish universal access principals
  • Map features to needs
  • Consider implications of change
  • Explore design diversity
  • Keep shareholders on the loop
  • Anticipate user’s needs


  • Usability testing
  • Benchmark testing
  • Accessibility evaluation
  • Track and compare usability
  • Diversify testing users
  • Keep it honest
  • Share bad news
  • Compile documentation


  • Surveys
  • Shareholders’ follow-up
  • Analytics analysis
  • Feedback review
  • Verify compliance
  • Anticipate change
  • Report results