Problem/Opportunity
The problem is that Eurocar currently relies on a manual booking system, which is time-consuming, inefficient, and prone to errors. The opportunity is to develop an integrated website and booking application that will automate the booking process, improve the overall customer experience and facilitate better fleet management.
User Requirements
The intended users of the integrated website and booking application are Eurocar staff and customers who wish to rent a car from Eurocar. The website and application should be designed to meet the following user requirements:
- User-friendly interface: The website and application should be easy to navigate and use, with clear and concise instructions.
- Accessibility: The website and application should be accessible and compatible with various devices and platforms.
- Secure payment options: The website and application should provide secure payment options, such as credit card or PayPal, to ensure customers’ personal and financial information is protected.
- Real-time updates: The website and application should provide real-time updates on availability, prices, and booking confirmation. The company has a policy of What You See is What You Get in booking.
- Multilingual support: The website and application should support multiple languages to cater to a diverse customer base.
Functional Requirements
The integrated website and booking application should provide the following functionality:
- User registration and login: Customers should be able to register and log in to their accounts to access booking history and manage personal information.
- Car selection and booking: Customers should be able to select their preferred car, date, time, and location for pick-up and drop-off.
- Availability and pricing: The website and application should provide real-time updates on car availability and pricing.
- Payment processing: The website and application should allow customers to pay securely for their bookings online.
- Reservation confirmation: Customers should receive a confirmation email or SMS once their reservation is confirmed.
- Cancellation and modification: Customers should be able to cancel or modify their reservations online.
- Feedback and ratings: Customers should be able to provide feedback and ratings on their rental experience.
Technical Requirements
The integrated website and booking application should meet the following technical requirements:
- Web-based application: The application should be accessible via web browsers on various devices and platforms.
- Integration with backend systems: The application should be integrated with Eurocar’s backend systems, including the reservation and payment processing systems.
- Security: The application should be designed with security in mind to protect customers’ personal and financial information.
- Performance: The application should be designed to handle high traffic and provide a seamless user experience.
- Scalability: The application should be scalable to accommodate future growth and expansion.
Acceptance Criteria
The integrated website and booking application will be considered complete and ready for release when the following acceptance criteria are met:
- All functional requirements are met and tested thoroughly.
- The application is compatible with various devices and platforms.
- The application is secure and meets all relevant security standards.
- The application provides a seamless and user-friendly experience for customers.
- The application is integrated with Eurocar’s backend systems and can handle high traffic and usage.
* This document is for the purpose of establishing the main goals and requirements for the project.